All our orders are sent either tracked and/or Signed for, and we use mainly DPD and DHL. The option we use will depend on your order weight and your location, unless DHL Express is selected, in which case we will of course send using this courier, and well as fast tracking your order processing.
UK STANDARD SHIPPING: £3.95 – TRACKED SERVICE – takes approximately 2 days from order despatch.
EUROPE STANDARD SHIPPING: £14.95 – TRACKED SERVICE – takes approximately 5 days from order despatch.
WORLDWIDE STANDARD SHIPPING: £17.95 to £18.95 TRACKED SERVICE – ETA varies depending on country.
USA STANDARD SHIPPING: £15.95 – TRACKED SERVICE, which takes approximately 7 days from order despatch.
DHL EXPRESS SHIPPING: EXPRESS TRACKED SERVICE, offered for USA, China, Japan, Australia and New Zealand – faster than our regular tracked. See checkout page for current charges.
Please note these delivery times are estimated based on 1-2 days business days to dispatch your order and the guidelines given by our Couriers for average transit times. They are good estimates, but cannot be guaranteed.
RETURNS:We accept returns on unworn items, in perfect condition, that are returned to us within 14 days of receipt of goods.
If you require a different size you will need to place a new order and return the unwanted items for a refund.(This means you must post your return to us within 14 days of receiving your order)
**Please note goods returned after this time without prior agreement will not be accepted and you will need to pay additional postage to have the goods shipped back to you **
We cannot reimburse for returned items that are lost and we have not received, so we suggest using a tracked service and retaining proof of this until your refund is completed. Return items must include a note with your name, address, email and order number (or original packing slip / invoice) and reason for return. Once we receive your return, please allow 7 days for your return to be processed.
If you have not received a confirmation of your return after this time, please contact us on [email protected] for assistance.
Amelou Community!
We are here to help ,if you can’t find what your looking for , send us an email and we will get back to you promptly.
We aim to ship 1-2 working days once order is placed and will send an email confirmation once shipped.
We aim for complete customer satisfaction. If you are not entirely happy with your purchase, please contact us within 28 days of receipt to initiate return. Items should be unworn and in their original condition. For more details, visit our Returns Policy.
Once your order is dispatched , you will receive an email with tracking information.
We use the purest Lambswool- 100% British spun Lambswool. No synthetics just soft as a dream. Machine Washable at 30 degrees.
Absolutely -our products are designed specially for sensitive children skin – using natural materials that are anti irritant, breathable and great for children with skin problems.
All products are shipped from London, UK.